Customer-service assistant
Answers routine questions on your website, WhatsApp Business and e-mail from your own product information, prices, policies and order data; hands over to a person with the conversation attached; available around the clock in the languages your customers write in.
- Connects to
- Helpdesk (Zendesk, Freshdesk, HubSpot), CRM, shop or order system, knowledge base
- Pilot
- 6–8 weeks, one channel first
- You get
- Fewer repeat questions for your team, first answers at any hour, every conversation logged and measured against a baseline.
How assistants are built safely →
Internal knowledge assistant
Staff ask in plain language and get answers with citations from your manuals, contracts, policies, past projects and tickets — seeing only what their role may see.
- Connects to
- SharePoint / OneDrive, Google Drive, Confluence, document management, ticket history
- Pilot
- 4–6 weeks
- You get
- Less time searching and asking colleagues; new staff productive sooner; one place where the company’s knowledge can be found.
Gemini, ChatGPT, Copilot and Claude for your company →
Invoice and document processing
Reads incoming invoices, delivery notes, contracts, applications and forms; extracts the data; checks it against orders and master data; posts it to ERP or accounting after a person confirms.
- Connects to
- Shared mailboxes, scanner folders, ERP, accounting software, document archive
- Pilot
- 6–8 weeks
- You get
- Hours of typing removed, fewer errors, a complete audit trail — the review step stays with your staff.
Integration and operations →
Inbox and ticket triage
Classifies incoming e-mails and tickets, sets priority, routes them to the right person or queue, summarises long threads and drafts a reply for the agent to edit and send.
- Connects to
- Microsoft 365 / Google Workspace mailboxes, helpdesk, CRM
- Pilot
- 4–6 weeks
- You get
- Faster first response, nothing lost in a shared mailbox, consistent answers — measured per category.
Assistants and automation →
Sales and proposal assistant
Drafts proposals and offers from your templates and CRM data, summarises calls and meetings into CRM notes, qualifies incoming leads against your criteria and prepares follow-ups.
- Connects to
- CRM (HubSpot, Salesforce, Dynamics, Pipedrive), e-mail, document templates, calendar
- Pilot
- 6 weeks
- You get
- Proposals out the same day, a CRM that is actually up to date, and follow-ups that happen.
Readiness and use cases →
Meetings and calls into actions
Transcribes and summarises meetings and calls in several languages, extracts decisions and tasks, and files them where the work happens.
- Connects to
- Teams, Google Meet, Zoom, telephony recordings, task and project tools, CRM
- Pilot
- 3–4 weeks
- You get
- Minutes without a minute-taker, tasks that reach the right person, a searchable record — with consent handling built in.
Gemini, ChatGPT, Copilot and Claude for your company →
Multilingual content and product data
Drafts product descriptions, listings, guest and tenant communications and website copy in the languages of your EU markets from your source data — reviewed by a person before publication.
- Connects to
- PIM, shop and marketplace feeds, CMS, PMS, CRM
- Pilot
- 4–6 weeks
- You get
- Complete, consistent product data across channels and languages; communication with customers in their language at a fraction of the effort.
Websites and e-commerce →
Reporting and questions on your data
Managers ask questions of the company’s data in plain language — sales by channel, overdue invoices, occupancy, margins — and receive answers, charts and a narrated monthly report; unusual movements are flagged.
- Connects to
- ERP, shop, property or hotel systems, data warehouse, Power BI / Looker
- Pilot
- 6–8 weeks
- You get
- Answers without waiting for the next report; one set of numbers everyone trusts.
Integration and modernisation →
Request handling for tenants, guests and customers
Maintenance requests, booking changes, order-status and return questions are understood, structured, routed to the right team or contractor and answered with status — by web, e-mail or messaging.
- Connects to
- Tenant or guest portal, property or hotel software, ticketing, contractor management
- Pilot
- 6–8 weeks
- You get
- Requests that are complete when they arrive, less phone traffic, and status visible to the person who asked.
Industries →
AI inside your own software
Assistants, search, summarisation, classification and document generation embedded in the portals and internal tools we build or maintain for you — designed in, not bolted on.
- Connects to
- Your application, its data and its users’ permissions
- Pilot
- Per project, usually within a development iteration
- You get
- Features your users see as part of the product, with the same evaluation, monitoring and cost control as every other solution.
Custom software development →
Workplace AI for every employee
Gemini in Google Workspace, Microsoft 365 Copilot, ChatGPT Business or Claude for the whole company — the right plan, data protection settings, templates for the top tasks, training by role and a usage policy people can follow.
- Connects to
- Microsoft 365 or Google Workspace, single sign-on, company documents
- Pilot
- 3–6 weeks for a company of 10–300
- You get
- One governed platform instead of private accounts; measurable use; the foundation for everything above.
Gemini, ChatGPT, Copilot and Claude for your company →
Agents for multi-step work
Where a task has several steps across systems — check stock, prepare the order, notify the customer, update the ledger — an agent carries them out under explicit rules, asks a person at defined points and logs every action.
- Connects to
- Copilot Studio, Gemini Enterprise, OpenAI and Claude agent tooling, or custom on n8n / your cloud
- Pilot
- 8–12 weeks after a first assistant is in place
- You get
- Routine multi-step work done reliably, with people deciding the exceptions.
Integration and operations →
